Custom bookings like large groups or special occasions are great opportunities to shine. While it is common for activities like kayaking or paintball to have group bookings, other activities may not always get large numbers in one slot but only on occasions.

So how to make sure you are ready for them?

• Offer a personalised experience

Get as much info as possible about the group well in advance. This will help you go that extra mile to arrange the right food and guides.

For instance, there might be a guest in a group booking who is a bit daunted by heights and is not an ‘Advanced’ diver. You might need an extra guide to give him the attention he needs.

Also, offering ‘extras’ like free nibbles will add that ‘special’ feeling to their experience.

• Use a booking system to keep things in place

Using a booking system like RTBS helps you easily make custom trips and record any trip notes in your calendar. Keep your custom booking dates in check and avoid going through tonnes of email threads to get what you want when your guests arrive.

• Capture these experiences

It is important to capture and share experiences of large groups enjoying your activity. This will help bring in more groups wanting the same fun.

• Offer deals for future ones

It is always nice to offer promotional vouchers and discounts for referrals or returning customers. You can do this easily with RTBS Promo Codes.

For every guest being attended upon, there is one more positive review coming your way.

Want to know more about our booking system and how it can help your business? Drop us a line here.